Usability & Accessibility Review

Take out the guess work and get senior-focused best practice recommendations for your website or app based on research from the world's leading UX researchers, Nielsen Norman Group.

When you engage with User10 for a usability and accessibility review, our experienced researchers conduct a 72 point inspection of your user interface. Using a variety of tools, we identify issues, make recommendations, and provide prioritized insights for improvement.

Below is an example of issues identified by our researchers on MSNBC's home page when viewed on an iPad.

Marker 1

1.3 Text Contrast

The text and background colors do not provide contrast that meets WCAG 2.1 guidelines for accessibility.

Current Color: #666666
Recommended Color: #777777

 Marker 1

2.14 Icon Contextualization

The search icon is not paired with any text. It is recommended that all icon links are labeled.

 Marker 1

2.2 Brands and Marketing Language

It's recommended to provide literal context for brands and marketing language. In this example, a label of "Shows" would benefit an unfamiliar user.

 Marker 1

2.14 Icon Contextualization

The navigation icon is not paired with any text. It is recommended that all icon links are labeled.

 Scroll

2.11 Scrollability Perception

The web page does not appear scrollable as there is white space at the bottom of the screen on an 2020 iPad Pro.

 Image Spacing

4.5 Target Spacing

The margin between these linked images does not meet the recommended minimum of approximately 38px for target spacing.

 Text Size

1.1 Text Color

1.3 Text Contrast

While this text technically meets the requirements for 1.1 and 1.3, the legibility may be difficult for users.

The 72 Point Inspection Includes

  • General Interaction and Accessibility
  • Content Strategy
  • Media
  • Search
  • Navigation
  • Interactive Elements
  • Forms and Inputs
  • Errors
  • More

Working with User10

A standard review is conducted over the course of two to three weeks. First, we will work with your team to get an understanding of your system and your goals for your users. Then our researchers will conduct a thorough audit of your system and document their findings in a report with actionable recommendations. Finally, our team will review the report with your stakeholders and be available to answer questions and provide additional context for the recommendations.

Pricing

  • A standard review on one platform (desktop, tablet, or mobile) is $8,900.
  • Additional platforms can be added for $2,900 each.
  • Systems with multiple user types or exceptional depth will be charged in accordance with the additional scope.

To learn more, contact us at takeaction@user10.com

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Work with Our Experts

Contact us and learn more about the Senior-focused Usability & Accessibility Review.

Work with Our Experts
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"I’m really impressed. The confidence that the experts at User10 had - and built in our team - throughout the discovery and design processes made them an easy choice. If you’re looking for outstanding UX/UI design work, you need to talk to User10."

Dustin Hoyman
Director of Marketing and Product Development at eInfectionMD